Many individuals run their business through online medium and therefore, they must know the grievances and exact needs of customers to enhance their business. eAssistance Pro allows companies to stay in touch with customers through live chats. It offer live chat services on one or multiple websites of a company. Help desk software offers two types of chat consoles to site operator i.e., Standalone operator console and Web based operator console. Also, it supports multiple languages i.e. the operator can chat in multiple languages by following right-to-left writing pattern of middle-east countries. Standalone operator console works like a computer apps and needs to be installed on the operator system. Web based operator console can be launched using any Web browser such as Firefox, Internet Explorer, Firefox Mobile, Opera Mini and others. Moreover, web version of the online chat software can be accessed on multiple OS platforms such as Windows, Android, Macintosh and Blackberry. Live support chat software also helps organization in performing real-time visitor monitoring by tracking visitor information such as , time, webpage access history of visitors. With the geo-mapping feature embedded in it, the user can track the geographical location of the user. Website chat software offers automatic spell checker and online dictionary that allows both operator and visitor to rectify errors in the live chat message. It protect live chat sessions in the organization with 256-bit SSL Encryption so that no unauthorized person can steal the sensitive chat information. Furthermore, the operator can monitor the website traffic and can customize the myriad options such as auto-responses, survey messages, offline messages, etc. It can be used absolutely free of cost for 15 days period. visit: supportlivechat.org